1. Who we are

LPAmatters (trading name) provides Lasting Power of Attorney guidance and support services in England & Wales. We are the data controller responsible for your personal information collected through this website.

Contact us: hello@lpamatters.co.uk

2. What this policy covers

This policy applies to all personal data collected through the LPAmatters website (lpamatters.co.uk) and any enquiries submitted through our contact form.

3. Information we collect

We collect the following personal information:

• Name, phone number, email address, and postcode (submitted via our enquiry form)
• LPA type and who the LPA is for (your selection on the form)
• Technical data such as IP address, browser type, and device information
• Data collected through cookies and analytics tools (see our Cookie Policy)

4. How we collect your information

We collect data in two ways:

• Directly from you — when you submit an enquiry through our contact form
• Automatically — through cookies and analytics tools that help us understand how the site is used and improve your experience

5. How we use your information

We use your personal information to:

• Contact you in response to your LPA enquiry
• Guide you through the LPA process and provide relevant information
• Improve the website and our services
• Analyse site traffic and performance

We do not sell your personal data to any third party.

6. Lawful basis for processing

We process your personal data on the basis of legitimate interest — specifically, to respond to your enquiry and provide the guidance you have requested. You may withdraw from this at any time by contacting us.

7. Third-party services

We use trusted third-party platforms to help us operate and improve our service, including:

• Google Analytics — to understand how visitors use the site
• Meta (Facebook) — for advertising and audience insights

These providers process data on our behalf under their own privacy policies and our data agreements with them.

8. Sharing your information

We do not share your personal data with anyone outside LPAmatters unless:

• You have given your consent
• It is necessary to comply with a legal obligation
• It is required to protect our rights or prevent fraud

9. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Object to or request limitations on how we process your data
• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@lpamatters.co.uk.

10. Cookies and tracking

We use cookies to improve your experience and understand how the site is used. Some cookies are essential for the site to function; others are optional. Please see our Cookie Policy for full details.

11. Data security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. While no online service can be 100% secure, we regularly review our systems to maintain strong data protection standards.

12. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, or resolve disputes. Enquiry data is reviewed every 12 months.

13. External links

Our website may include links to third-party websites for your convenience. LPAmatters is not responsible for the content, security, or privacy practices of external websites. We recommend reviewing their privacy policies before sharing any personal data.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review it periodically.

15. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: hello@lpamatters.co.uk
Website: lpamatters.co.uk